Terms of Service
The rules and guidelines for using IsDownAlarm
We'll provide reliable monitoring services and treat your data with respect
You promise to use our service legally and not abuse it
While we strive for 100% uptime, we can't guarantee absolute perfection
Either party can end the relationship at any time
By accessing or using IsDownAlarm.com ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
These Terms apply to all visitors, users, and others who access or use the Service. By creating an account, you represent that you are at least 13 years of age and have the legal capacity to enter into this agreement.
IsDownAlarm is a website monitoring service that:
- •Checks the availability and performance of your websites from multiple locations
- •Sends notifications when issues are detected
- •Provides uptime statistics and historical data
- •Offers dashboard access to manage your monitors and alerts
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to notify users of significant changes.
Account Security
You are responsible for:
- •Maintaining the confidentiality of your account credentials
- •All activities that occur under your account
- •Notifying us immediately of any unauthorized access
- •Ensuring your account information is accurate and up-to-date
Account Eligibility
You must be at least 13 years old to use this Service. By creating an account, you confirm that all information provided is accurate and that you have the authority to enter into this agreement.
Account Termination
We reserve the right to suspend or terminate your account at our discretion if you violate these Terms, engage in fraudulent activity, or misuse the Service.
You May:
- ✓Monitor websites you own or have permission to monitor
- ✓Use the Service for legitimate monitoring purposes
- ✓Integrate our Service with your applications via the API
- ✓Export your monitoring data
You May NOT:
- ✗Use the Service to harass, attack, or harm any website or service
- ✗Monitor websites without proper authorization
- ✗Attempt to circumvent any security measures or rate limits
- ✗Reverse engineer, decompile, or disassemble any part of the Service
- ✗Use automated means to scrape or extract data beyond what the API provides
- ✗Resell or redistribute the Service without authorization
- ✗Use the Service for any illegal purpose or in violation of any laws
- ✗Share your account with others or create multiple accounts to evade plan limits
Violation of this Acceptable Use Policy may result in immediate account suspension or termination without refund.
Subscription Plans
IsDownAlarm offers various subscription plans, including a free tier. Paid subscriptions are billed monthly or annually as selected.
Billing
- •Subscriptions automatically renew unless cancelled
- •You will be charged at the beginning of each billing period
- •It's your responsibility to keep payment information current. Failed payments may result in service suspension
- •All prices are in USD unless otherwise stated
Refunds
We offer a 30-day money-back guarantee for first-time subscribers to paid plans. After 30 days, refunds are issued at our discretion. To request a refund, contact us at admin@isdownalarm.com.
Cancellation
You can cancel your subscription at any time from your account settings. Cancellations take effect at the end of the current billing period. No refunds for partial periods.
Price Changes
We may change our pricing with 30 days' notice. Price changes will not affect your current billing cycle but will apply to subsequent renewals.
We strive to maintain high availability and reliability. However, we do not guarantee uninterrupted or error-free operation of the Service.
No Absolute Guarantees
The Service is provided "as is" and "as available." We may experience downtime due to maintenance, technical issues, or circumstances beyond our control. While we target 99.9% uptime, we cannot guarantee it.
We reserve the right to temporarily suspend the Service for maintenance, upgrades, or emergency repairs. We will provide advance notice when possible.
IMPORTANT:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IsDownAlarm SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
- •Your use or inability to use the Service
- •Any unauthorized access to or use of our servers and/or your data
- •Any interruption or cessation of transmission to or from the Service
- •Any bugs, viruses, or the like transmitted through the Service
- •Any errors or omissions in any content or for any loss or damage incurred
Our total liability to you for all claims arising from or related to the Service is limited to the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.
Our Content
The Service, including its original content, features, and functionality, is owned by IsDownAlarm and is protected by international copyright, trademark, and other intellectual property laws.
Your Content
You retain all rights to your data and content. By using our Service, you grant us a limited license to use, store, and display your content solely for the purpose of providing the Service.
Trademarks
"IsDownAlarm" and our logo are trademarks of IsDownAlarm. You may not use our trademarks without our prior written permission.
Either party may terminate this agreement at any time:
By You
You can cancel your account at any time from your account settings. Your subscription will remain active until the end of the current billing period.
By Us
We may terminate or suspend your account if:
- •You violate these Terms of Service
- •Your payment fails and you don't update your payment method
- •We're required to do so by law
- •We decide to discontinue the Service (with reasonable notice)
Effect of Termination
Upon termination, your access to the Service will cease. We may delete your data after 90 days. Export your data before cancellation if you want to keep it.
You agree to indemnify, defend, and hold harmless IsDownAlarm and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.
Informal Resolution
If you have a dispute with us, please contact us first at admin@isdownalarm.com to attempt an informal resolution.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which IsDownAlarm operates, without regard to conflict of law principles.
We reserve the right to modify these Terms at any time. When we make significant changes, we will:
- •Update the "Last Updated" date at the top of this page
- •Send notification to your registered email address
- •Display a prominent notice on the Service
Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you disagree with the changes, you must stop using the Service and cancel your account.
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and IsDownAlarm.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
Waiver
Our failure to enforce any right or provision will not be considered a waiver of those rights.
Assignment
You may not assign or transfer these Terms without our consent. We may assign our rights without restriction.
If you have questions about these Terms of Service or need clarification on any section, please don't hesitate to reach out.
Legal Contact: admin@isdownalarm.com