Privacy Policy
Your privacy matters. Here's how we collect, use, and protect your data.
We only collect data necessary to provide our monitoring service
Your data is encrypted in transit and at rest
We never sell your personal information to third parties
You have full control over your data and can delete it anytime
Account Information
When you create an account, we collect:
- Email address (for login and notifications)
- Password (encrypted and never stored in plain text)
- Display name (optional)
- Payment information (processed securely through Stripe—we don't store card details)
Monitoring Data
To provide our service, we collect:
- URLs of websites you monitor
- Website response times and status codes
- Uptime/downtime events and timestamps
- Alert configuration preferences
- Telegram/Slack integration settings (if enabled)
Usage Information
We automatically collect certain technical information:
- IP address (for security and fraud prevention)
- Browser type and version
- Device information
- Pages visited and features used
- Access times and duration
Provide Our Service
Monitor your websites, send alerts, maintain your dashboard, and process payments
Improve Our Platform
Analyze usage patterns to enhance features, fix bugs, and optimize performance
Communication
Send important service updates, security alerts, and (with your permission) product announcements
Security & Fraud Prevention
Protect against unauthorized access, abuse, and fraudulent activity
Legal Compliance
Meet legal obligations, respond to legal requests, and enforce our terms of service
IsDownAlarm uses cookies to improve your experience and keep you logged in. Here's what we use:
Required for login, session management, and security features. These cannot be disabled.
Help us understand how users interact with our service so we can improve it. These are optional and can be disabled in your settings.
Remember your settings like theme preference and language. These enhance your experience.
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.
We take data security seriously and implement industry-standard measures to protect your information:
- Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
- Secure Infrastructure
Hosted on enterprise-grade cloud infrastructure with regular security audits
- Access Controls
Strict access controls ensure only authorized personnel can access systems
- Regular Updates
We keep our systems up-to-date with the latest security patches
Note: While we implement robust security measures, no system is 100% secure. Please use a strong, unique password and enable two-factor authentication if available.
What We DON'T Do
- Sell your personal information to advertisers or data brokers
- Share your data with third parties for their marketing purposes
- Use your monitored website data for anything other than providing our service
When We May Share Data
- •Service Providers: With trusted vendors who help us operate (e.g., hosting, payment processing, email delivery)
- •Legal Requirements: When required by law, court order, or legal process
- •Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)
- •With Your Consent: When you explicitly authorize us to share specific information
You have the following rights regarding your data:
Access
Request a copy of all personal data we have about you
Correction
Update or correct inaccurate information
Deletion
Request deletion of your account and associated data
Export
Download your monitoring data in a portable format
Opt-Out
Unsubscribe from marketing communications anytime
Object
Object to certain data processing activities
To exercise these rights, contact us at admin@isdownalarm.com. We'll respond within 30 days.
We retain your data only as long as necessary to provide our services and comply with legal obligations:
- •Account Data: Retained while your account is active and for 90 days after deletion
- •Monitoring Data: Retained according to your plan (24 hours to 90 days)
- •Payment Records: Retained for 7 years for tax and accounting purposes
- •Backups: May persist in backups for up to 30 days after deletion
IsDownAlarm is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately at admin@isdownalarm.com.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make significant changes, we'll notify you by:
- Sending an email to your registered email address
- Displaying a prominent notice on our website
- Updating the "Last Updated" date at the top of this page
Continued use of IsDownAlarm after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy, how we handle your data, or want to exercise your privacy rights, please don't hesitate to contact us.
Privacy Contact: admin@isdownalarm.com