Last Updated: October 7, 2025

Privacy Policy

Your privacy matters. Here's how we collect, use, and protect your data.

Privacy at a Glance

The short version of what you need to know

We only collect data necessary to provide our monitoring service

Your data is encrypted in transit and at rest

We never sell your personal information to third parties

You have full control over your data and can delete it anytime

Information We Collect

What data we gather and why

Account Information

When you create an account, we collect:

Email address (for login and notifications)
Password (encrypted and never stored in plain text)
Display name (optional)
Payment information (processed securely through Stripe—we don't store card details)

Monitoring Data

To provide our service, we collect:

URLs of websites you monitor
Website response times and status codes
Uptime/downtime events and timestamps
Alert configuration preferences
Telegram/Slack integration settings (if enabled)

Usage Information

We automatically collect certain technical information:

IP address (for security and fraud prevention)
Browser type and version
Device information
Pages visited and features used
Access times and duration

How We Use Your Information

The purposes for data collection

Provide Our Service

Monitor your websites, send alerts, maintain your dashboard, and process payments

Improve Our Platform

Analyze usage patterns to enhance features, fix bugs, and optimize performance

Communication

Send important service updates, security alerts, and (with your permission) product announcements

Security & Fraud Prevention

Protect against unauthorized access, abuse, and fraudulent activity

Legal Compliance

Meet legal obligations, respond to legal requests, and enforce our terms of service

Cookies & Tracking

How we use cookies and similar technologies

IsDownAlarm uses cookies to improve your experience and keep you logged in. Here's what we use:

Essential Cookies

Required for login, session management, and security features. These cannot be disabled.

Analytics Cookies

Help us understand how users interact with our service so we can improve it. These are optional and can be disabled in your settings.

Preference Cookies

Remember your settings like theme preference and language. These enhance your experience.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

Data Security

How we protect your information

We take data security seriously and implement industry-standard measures to protect your information:

Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
Secure Infrastructure
Hosted on enterprise-grade cloud infrastructure with regular security audits
Access Controls
Strict access controls ensure only authorized personnel can access systems
Regular Updates
We keep our systems up-to-date with the latest security patches

Note: While we implement robust security measures, no system is 100% secure. Please use a strong, unique password and enable two-factor authentication if available.

Data Sharing & Third Parties

Who we share your data with (and don't)

What We DON'T Do

Sell your personal information to advertisers or data brokers
Share your data with third parties for their marketing purposes
Use your monitored website data for anything other than providing our service

When We May Share Data

•Service Providers: With trusted vendors who help us operate (e.g., hosting, payment processing, email delivery)
•Legal Requirements: When required by law, court order, or legal process
•Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)
•With Your Consent: When you explicitly authorize us to share specific information

Your Privacy Rights

Control over your personal data

You have the following rights regarding your data:

Access

Request a copy of all personal data we have about you

Correction

Update or correct inaccurate information

Deletion

Request deletion of your account and associated data

Export

Download your monitoring data in a portable format

Opt-Out

Unsubscribe from marketing communications anytime

Object

Object to certain data processing activities

To exercise these rights, contact us at admin@isdownalarm.com. We'll respond within 30 days.

Data Retention

How long we keep your data

We retain your data only as long as necessary to provide our services and comply with legal obligations:

•Account Data: Retained while your account is active and for 90 days after deletion
•Monitoring Data: Retained according to your plan (24 hours to 90 days)
•Payment Records: Retained for 7 years for tax and accounting purposes
•Backups: May persist in backups for up to 30 days after deletion

Children's Privacy

IsDownAlarm is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately at admin@isdownalarm.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make significant changes, we'll notify you by:

Sending an email to your registered email address
Displaying a prominent notice on our website
Updating the "Last Updated" date at the top of this page

Continued use of IsDownAlarm after changes constitutes acceptance of the updated policy.

Questions About Privacy?